Introduction
Welcome to GRIC Sports — your trusted destination for performance sports gear.
Your privacy matters deeply to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, shop online, or contact our team.
We follow all applicable privacy laws, including:
- The Digital Personal Data Protection Act, 2023 (DPDPA)
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The General Data Protection Regulation (GDPR) (where applicable)
By using our website, you agree to the collection and use of your data as described in this Policy. If you disagree, please stop using the website and contact us for clarification
Information We Collect
We only collect what we need to serve you better — no unnecessary or intrusive data.
a) Information You Provide
- Contact Information: Your name, phone number, email, and delivery address.
- Account Details: Login credentials (securely encrypted), preferences, and saved settings.
- Payment & Billing Data: Payment method, billing address, transaction details (we do not store card details).
- Feedback & Communication: Messages, queries, product reviews, and support requests.
b) Automatically Collected Data
When you visit our website, certain non-personal or technical information is automatically collected such as:
- Device and browser details, IP address, operating system, and referring URL.
- Website interaction data (pages visited, time spent, etc.) through analytics tools.
c) Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These help us:
- Keep you signed in
- Remember preferences
- Analyze traffic and usage trends
You can control cookie settings through your browser. A detailed Cookie Policy can be provided upon request or linked separately.
Why We Collect and Use Your Data
We collect and use your information only for lawful and necessary purposes, such as:
- Order Processing: To confirm, fulfill, and deliver your purchases.
- Customer Communication: To provide updates, offers, and service-related messages.
- Website Improvement: To analyze performance, troubleshoot issues, and improve content.
- Legal & Compliance: To prevent fraud, maintain security, and comply with applicable laws.
- Marketing (Optional): To share promotions or newsletters if you’ve opted in — and you can opt out anytime.
We follow the principles of purpose limitation and data minimization — meaning we collect only what’s needed and use it only for the stated purpose.
Consent and Choice
By continuing to use our website, registering an account, or making a purchase, you give your explicit consent to data processing as described here.
Under the DPDPA, you can withdraw your consent anytime by contacting us at support@gric.store.
If consent is withdrawn, we’ll stop processing your data (except as legally required or for completing pending obligations).
Data Security
Your trust is our responsibility.
We take reasonable and appropriate steps — both technical and organizational — to protect your data against unauthorized access, alteration, disclosure, or destruction.
Security measures include:
- SSL encryption during transactions
- Firewalls and secure servers
- Access control and regular audits
Please note that while we maintain high security standards, no online platform can guarantee 100% protection.
Sharing and Disclosure
We do not sell, rent, or trade your personal data.
We may share data only in the following cases:
- Service Providers: Payment gateways, courier/shipping partners, IT service providers — under strict confidentiality agreements.
- Legal Compliance: If required by law, court order, or government authority.
- Business Transfers: In case of a merger, acquisition, or restructuring, where your data will remain protected under this Policy.
All partners we work with are required to follow data protection and security standards equivalent to ours.
Data Retention
We retain your data only as long as needed for the purpose it was collected, including legal, accounting, or reporting obligations.
After that period, we either anonymize or securely delete your personal data in line with our data retention policy.
Your Rights (For Indian Users)
Depending on your jurisdiction, you have several rights regarding your data:
| Right | What It Means |
|---|---|
| Access | Get a copy of your personal data we hold. |
| Correction | Update or correct inaccurate or incomplete data. |
| Deletion | Ask us to delete your data when no longer needed. |
| Withdraw Consent | Stop us from using your data (unless legally required). |
| Data Portability | (GDPR only) Request transfer of your data to another provider. |
| Lodge Complaint | Raise concerns about misuse or breach. |
To exercise any of these rights, email us at support@gric.store.
International Data Transfers
If we transfer personal data outside India (for example, to cloud servers or partners), we ensure it’s done with adequate safeguards — in line with DPDPA and GDPR principles of secure transfer and protection.
Grievance Redressal and Contact Details
We take grievances seriously.
If you have any concerns, please reach out to our Grievance Officer:
Grievance Officer:
GRIC Sports
Email: support@gric.store
Address: Baliawas, Gurugram, Bandhwari, Haryana 122101, India
We aim to resolve all complaints within 30 days.
Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in law or our business practices.
Significant updates will be communicated via email or website notifications.
Your continued use of our services means you agree to the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out to us anytime at support@gric.store.